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Jun 17, 2004

Comments

mike

yes, efax sucks.

They have probably taken over $200 from my company, and I have maybe sent about 10 pages. But those pages are received as blank sheets on the other end because they changed the file format. the format change (only discovered after the embarassing sending of blank pages) also rendered 4 years of scanned documents blank. Luckily I had kept the executable of the old version of efax so I could still access my scans.

It was very hard to get them to stop billing, and AMEX (who also sucks) keeps reauthorizing the charges. (I specifically asked amex to NEVER again allow an efax charge to hit my bill, but they did not do it.)

amex sucks and efax sucks. avoid both like the plague.

ms

Robert

I have a new solution for these types of things. I have a new MBNA credit card that lets me go on line and create a fixed-limit credit card with a unique number. So when I signed up for eFax, I created a credit card that expired in two months with only two months payment on it. If I decide not to renew, and can't reach them, the credit card goes dead!

amy

eFax is by far the worst company I've ever had to deal with! I set up an account through my office - should have known then that they were bad news! It was like pulling teeth to get them to set up a billing system - at least a half a dozen calls. On almost a monthly basis, after sending payment, I would receive an email verifying that the payment was received and then just a day or two later I would receive another email stating that I was overdue. A number of times they shut off my service. It would take sometimes 30 minutes or more ON HOLD (not toll-free) for them to reinstate me for their error. I sent a letter to sales and copied the Chief Marketing Officer - no reply. After almost a full day online and on the phone, I finally was able to cancel the account and was told a refund for the balance of my annual subscription fee would be issued...in 90 days! I just got off the phone with them...90 days later - big surprise, the refund hasn't been issued yet!

Eric

Electrasoft has a program called 32-bit internet fax, which does the same thing as Efax. All you need is a computer with a fax modem/phone line and it will convert incoming faxes to .tifs!

www.electrasoft.com

Trevor

Nice Cialis ad in your comments. You may want to delete that. (Since deleted. -ed)

Anyhow, I canceled my Efax account today. Can't wait to see how many times I get billed again despite cancelling.

Caleb

Yes Efax Sucs. Customer service is horrible. I tried to send a fax and someone elses name was on the account. Couldn't find a number to call so had to contact sales, who gave me the cusmer service number and scolded me for contacting sales, then I called the number and sat on hold for 16 minutes before I hung up... don't have a land line. (Hence the reason for having efax.) So I lost a lot of time and engergy all fro naught! Crappy!

Andrew Leibenguth

EFax Plus service sucks. Consumers Beware. They charged my account without asking. The customer service people were BEYOND rude at me for stating that. I have to go through legal routes to get my bank charges back from EFax. EFax and all its stock holders and employees are people without hearts. They take from the unknowing. They don't tell you they take out your money until you call and complain. Annual Subscription to a online fax service!?!? Especially one that costs $139.99. That is unheard of!!

EFax J2.com Sucks
EFax J2.com Stinks
EFax.com J2.com Sucks
EFax J2.com Stinks
Stay Away From EFax. They take your money illegally!
EFax is the biggest scam ever!

Andrew Leibenguth

Are there any Class Action Law Suites against EFax.com .

Please let me know since EFax won't.

They have done many unethical and criminal actions against me.

My email address:

andyliving@earthlink.net

Karen

I signed up for a free trial on efax. They said they would charge my card after 30 days. I signed up on March 31,2005 and the card was charged that very day. I went to the chat with rep and was told to call 323-817-3205 to cancel the account and when I called they requested that all cancellations be done online. I cancelled the account and have two copies of two different rep's that I would not be charged. I checked my card account and they had deducted again for the sign up. Whats up with this practice? Does any one know who to lodge a complaint with?

nigel

I have just been moved from efax uk which was a great service to efax usa on april 1st 2005 I did not mind if this was going to be the same service but after just a few days I realised it is not the same one of my main requirements is to now the phone number that has left a message I know understand after ringing the LA and waiting around 30mins that this service is not supplied as uk office is now closed anyone got any ideas !!!!!

nigel wilson

RobertPlattBell

Thanks for posting this thread. I almost signed up for efax. IT IS A GREAT CONCEPT. Too bad everyone on the internet has this "Let's rip off the customer because we can't make money any other way" mentality. The "dot com" era is over, gents. Make money the old fashioned way - SERVICE!

I would LIKE to have an efax service, as I hate my fax machine, hate junk faxes, and travel a LOT for extended periods of time (with my new laptop with cellular modem). I've missed faxes before from some clients (who have not discovered the internet yet) and it would be great to get these "on-line" as well as send faxes right from my laptop in the airport or on my boat. This is technically possible! But apparently not socially. Greed intervenes.

Here is a paste of my "conversation" with a customer rep at eFax. As you can see, it is either a robot or Sanjay in Bangalore. Either way, they couldn't figure anything out. If this is their customer service, FORGET I ASKED!

You are now chatting with 'Rick S'
Rick S: Welcome to the sales team! How can I assist you today?
RobertPlattBell: I was going to sign up for your service, but I have some questions.
RobertPlattBell: I found the following posting on-line. Part of a LOT of postings. I want the service, but not a hassle. I want to get RID of my fax machine.
Rick S: Sure. Please proceed. I will help you with it.
RobertPlattBell: Here is the posting I found. Your comments? Posting follows: I signed up for a free trial on efax. They said they would charge my card after 30 days. I signed up on March 31,2005 and the card was charged that very day. I went to the chat with rep and was told to call 323-817-3205 to cancel the account and when I called they requested that all cancellations be done online. I cancelled the account and have two copies of two different rep's that I would not be charged. I checked my card account and they had deducted again for the sign up. Whats up with this practice? Does any one know who to lodge a complaint with?
RobertPlattBell: This was on a website called "efax sucks"
Rick S: I apologize for the inconvenience caused.
Rick S: May I have the eFax number.
RobertPlattBell: I like the idea of the service. I have two homes and travel a lot with my laptop. I'd LIKE to get my faxes online, but if this guy's experience is any indication, I have reservations.
RobertPlattBell: That is not MY complaint. Do you speak english? Are you in India or something?
RobertPlattBell: Do you READ?
Rick S: We are headquartered in Los Angeles, California.
Rick S: eFax caters to your faxing needs and provides you with a reliable, mobile and cost effective solution. When you sign up for an eFax account, you get an eFax number where people can send faxes to you. The faxes received at your eFax number are then forwarded to your email address as an attachment.
RobertPlattBell: Hmmmm.... you're responses are not encouraging me. If this is an example of the customer service, I won't be signing up for e-fax.
Rick S: You can view the faxes through any imaging software from any computer.
RobertPlattBell: I think this is a robot? These answers are scripted and no one is reading my input.
Rick S: I do understand the problem you faced.
Rick S: You can contact customer support regarding the existing account charges.
RobertPlattBell: It wasn't MY PROBLEM! I was just re-posting another persons problem to you and asking a question!
RobertPlattBell: I DO NOT HAVE AN EFAX ACCOUNT
RobertPlattBell: Are you a Robot?
RobertPlattBell: I think you are just a piece of software or someone in Bangalore, India.
RobertPlattBell: Nevemind. Obviously I should NOT SIGN UP for this service!
Rick S: One moment please.
Rick S: You can contact customer support regarding it.
Rick S: * Please browse our FAQs section at http://www.efax.com/efax/twa/page/help
Rick S: * Use the 'Search' option on the page to seek help with your enquiry by typing in your question
Rick S: * You could also email your enquiry to our Customer Support Department by clicking on the tab 'Contact Customer Support' and filling up the form
Rick S: Thank you for contacting Online Sales Support, I hope you found our session helpful.

***************************

The punchline is that other efax type services seem to be of the similar mindset. Accessline, for example, doesn't even post their RATE SHEET (I send a LOT of overseas faxes). When you try to find out more, all you get is these silly "chat boxes" which are either 'bots or someone for whom ESL. Oh well, another great idea shot down by clueless MBA's who need to make Porsche payments. Thanks for the warning at least.

RobertPlattBell

BTW, is there a LEGITIMATE electronic fax service that does not bill your credit card until death do you part (a la AOL "negative option") and that actually WORKS and has reasonable RATES?

Or is the whole idea a joke?

Personally, for the 2-3 clients I have who do not do e-mail, I am prepared to dump them and sell the fax machine at the next yard sale and just eliminate faxing as an option for clients. No more paper, toner, and tying up an extra phone line. I'd rather spend the money on a DSL line for the lake house.

Junk Faxes comprise about 50% of the incoming now (I have SUED a fellow over this and won $1000, but that hardly stems the tide!). A new bill before Congress would open the floodgates for junk faxes. See www.junkfax.org. The junk faxers will win, too.

The fascimilie machine. R.I.P. 1920-2005. It was nice knowing you old pal!

robertplattbell

I've done some more web searching, and the results are interesting. Epinions has a low "epinion" of efax, and there are a number of disturbing articles about the service, including an extended outage in the 703 area code (which is mine!) in 2000 (about the time of the collapse of the 'dot coms'). What is also interesting is that they apparently use or used a proprieatry file format (NO THANK YOU BILL GATES WANNA-BES). Fortunately, there appear to be a NUMBER of alternative services out there.

Note that on "epinions" there are a few opinions from people who appear to do nothing but post opinions there. Not suprisingly, they all post 5-star opinions of efax, oftentimes cutting and pasting text from the website. The iInternet is being shilled full-time, folks. I've looked into this MaxEmail and they have a "lite" service for $14.95 per YEAR (that's about what efax charges per MONTH). Interesting..

Faxbeep.com has a website devoted to reviewing and comparing on-line fax services. I'd check that out as well.

Geez, I had my credit card out and everything. Came THIS CLOSE to signing for efax. You know, they advertise a LOT on the net, and that says it all. The best services do not advertise much..

Sam Krasznai

If you are truly interested in an email/desktop fax service that works, please contact Sam Krasznai at 908-781-9353. At no additional charge, I can provide you with toll free fax numbers and in most cases local fax numbers. We can even port existing fax numbers to our service, again not 100% of the time for a $10.00 porting fee. Most of my customers go for the toll free numbers because there is no extra charge, we usually port the existing fax number when the number is published on busines cards and web sites, etc and cannot be changed. This is a real service, works great, no software to install, no contracts, no advertising emails, you own the fax number. We can even deliver secure fax delivery via VPN and FTP. You contact me directly for customer service or you can contact the service provider directly and they post your support issues with me. Both sales and customer service are based here in the US, 24-hour customer support at no additional charge. This is the largest fax service provider in the world, we would be happy you or answer any questions you may have about fax services or fax software. My company has over 15-year experience in this field.

Alex

I read most of the warnings about eFax. But e-faxing as a feature is very convenient especially for those with laptops and always on the go. Does anybody know anything about http://shadowstorage.send2fax.com/pricing.asp
The plans they offer seem reasonable. But what about billing and service?

wu-ping

Does efax provide weekend support for Plus customers in North America?

Their website (as of 7/25/2005) says yes:

https://www.efax.com/en/efax/twa/page/contact
(have to log in to see the Customer Support details for North America)

..but if you attempt to call on the weekends, you will receive a message statement mon-fri only.

Thanks efax!

unica

THE PEOPLE AT E-FAX MUST BE IDIOTS OR THE BIGGEST CROOKS AROUND. I HAVE SENT THEM NUMEROUS E-MAILS CANCELLING MY ACCOUNT SINCE 07/05 AND THEY CONTINUE TO BILL ME MONTHLY. THEY EVEN SENT ME A CONFIRMATION E-MAIL STATING THAT MY ACCOUNT WAS CANCELLED BUT I KEEP GETTING BILLED. EVEN CALLING THEM DIRECTLY DOESN'T HELP. THERE MUST BE A LAW AGAINST THESE KIND OF BUSINESSES-WHAT THEY ARE DOING IS GRAND LARCENY SINCE AFTER READING THE NUMEROUS LETTERS ON THIS SITE THEY ARE DOING THIS ON A GRAND SCALE. CLASS-ACTION SUIT ANYONE?

YarnOverPullThrough

I use to have a free eFax number; had some problems from time to time receiving faxes, but for the most part, I was satisfied because I didn't send or receive faxes that much. Then, recently, in my zeal to lessen the amount of junk mail I was receiving, I unsubscribed from the eFax ads and discovered, when I tried to receive a fax, that the account had been cancelled. Apparently, I didn't read the customer agreement that says I have to get these ads in order to get the free service. My bad.

But, I have been trying to sign up for the free service again and am finding it impossible because there is no where on the eFax web site to do this. When I did the eChat with the sales rep, the guy, Bret D., tried to get me to get the paid service, and when I declined, he abruptly hung up on me without answering my question about where to sign up for the free service. I dialed back in and he did it again.

So now, I've sent an email to customer support (since I'm inquiring about the free service, I can only get support via email) and will be very interested to see how they respond.

Has anybody ever thought of filing a Better Business Bureau complaint against the company if you've had such poor service??

John Nader

I trust MyFax as far as Internet Fax services are concerned. I tested many services and MyFax is the one I like and trust the most. It is definitely the best quality product with the best service care. Check their website - www.myfax.com - a winner for sure!

John

mcjung

It's 2006 and I just had a similar experience. I've used efax for years and recently I accepted their offer of a month's free trial of the plus service. Immediately my credit card was charged an activation fee and a monthly service fee. I canceled the account (with some difficulty). On the same day they refused to issue a refund because the account was closed...

There must be a name in criminal law for people who take money out of your pocket for no good reason and refuse to put it back when you ask politely.

Anyway, now I'm gonna talk to my credit card company and see what they can do.

Moshe Weisse

eFax is the worst of the online fax services. I have had faxes get "lost" on a regular basis. Often the faxes take days to get through if they get through at all.

And, try cancelling your account. They make that as difficult as possible.

I have tried Maxemail.com and it works for me. But, I'm looking at a couple of other alternatives as well because I would like to find a less expensive solution. If any one has any ideas maybe they can post them...

I can't wait for people to stop using faxes altogether.

Jimmy T.

I agree - eFax sounds like a great idea and then the service just falls apart. I paid for the service with eFax for 3 months, and never got it to work properly, and all the while was being charged. I must have spent several hours combined on the phone with customer service and with sales reps trying to get unjustified charges correceted and my account working properly, but to no avail. THE GOOD NEWS !!! I've found a service that provides the same capability WITH RESPECTUFL CUSTOMER SERVICE TO BOOT. It's with a company called EASYLINK SERVICES. It's actually a little more expensivethan what I was paying for eFax (but not much, really) BUT IT IS SOOOO WORTH IT. I have a dedicated sales rep that takes care of everything for me, and takes it upon himself to see that I am completely satisfied. I use the service for my own business (small), but he treats me like a Fortune 500 client. I WILL NEVER CANCEL THIS SERVICE. If any of you are fed up too, give him a call. Derrick Ambrosino with Easylink: 1-732-652-3578 (see, I have a DIRECT NUMBER for him!!!!) or dambrosino@easylink.com. Tell him Jimmy Thompson says "Hi". Good luck.

Alex

Looked into eFax's eFax Free service today. All I want is free (or charge per page instead of monthly fee) incoming faxes. I have a fax modem and can send all I want, but don't have a second line, so I don't want faxes coming in on it.

Anyway, according to their online chat rep, you can get 20 free pages per month, but once you exceed that, your account is locked out *forever* unless you upgrade to a paid subscription! Since other reviews have said that eFax will spam your account, I see those 20 pages going pretty fast. And based on the comments here, I'm not eager to start a subscription I can't cancel. Also, according to their website, the free service only produces faxes in the .EFX format, requiring their reader which (also according to their website) is only free with a paid account. The service rep said I could get the reader for free, but I couldn't figure out how to do that on their website. All the reader links I found required a login.

These guys seem pretty shady. I don't plan to go with them. I'll get my faxes at the local package store for now.

mark

I had the exact same experience just now. But my experience was slightly different in that I did accept the 2 month deal and stay with them for free. That is what I thought. I noticed that they were still getting my 12.95 a month for the last two months. I got back with them on the chat that you are talking of and the explaination was that they had sent me an email explaining that the 2 months free could not apply to my account and that if I wanted to cancel I would have to call them. This email was never received by me. He even added the supposed email to the chat so that I could read it as though it was an actual email. Who knows. I believe it to all be a trick to retain the money as long as possible. I still as of tonight am an efax paying customer and unable to cancel my sub after a month or so of trying, and being charged in the meantime. What gives with these people, or bots.
Don’t accept the offer of free months….it isn’t true. He wouldn’t answer me when I asked who does qualify for 2 months free. I have been with them over a year. It is all a ploy to retain people as long as possible. Stay away from efax. If you are fortunate enough to find this blog before you become a customer. Stay Away!

Randy Anderson

I just reconciled my last quarter bank statment and see this $155.00 charge on my account from efax. It turns out they raised rates in October from 12.95 to 16.95. If you sign up for a year they would remain 12.95. Truoble is they did not even ask me!!! They said they sent and email and I must have cclicked on the link to ok the yearly billing, right!! I have been with them from the beginning when it was free. Well am dumping these crooks, they should be charged with racketeering!!. I see there are a couple of new fax services out there myfax.com??

Mike

Trying to cancel an eFax account does about as much good as putting a band-aid on a brain tumor. Ask me how I know...

Steve Lyons

Randy, careful with MyFax. They're owned by Protus IP which are notorious fax spammers. See http://www.junkfax.org/fax/broadcasters/protus/Protus.htm. I get a ton of junk faxes so they're a no-no in my book just based on principle.

I spent last Monday researching the fax services and ended up with Rapidfax (still in my trial period so take this with a grain of salt). Possible negative is that they got a "somewhat difficult" for cancellation in PCWorld article (http://www.pcworld.com/printable/article/id,128206/printable.html)

Bottom line:
Efax - too many horror stories
Myfax - see Protus above
Send2fax - can't get clear picture
Rapidfax - main criteria was reliability and there were some positive comments about Easylink so figured they were worth a shot. Online interface is pretty good but note that Word driver is only for 2003/2007 per their site. May be a dealbreaker for users below this release. Tried 4 received/sent faxes and all came through with low latency. We'll see.

Last comment, some of these guys seem to be heavily dependent on affiliate links so there are plenty of poisoned blogs when doing research. The forums at faxbeep.com (no affiliation!) helped me ski through the mountain of crap but it still was tough.

Fwiw.

Jlee

Thank you for the warning about EFAX. You saved my day. I almost sign up.

robertplattbell

Followup:

After reviewing all the options, I have been using MAXEMAIL now for abotu 3 years. It is $14.95 PER YEAR.

Faxes are E-MAILED to me as PDF documents, not in some proprietary format.

They do charge for sending faxes, but the cost is very reasonable - even for overseas faxes.

Most clients accept pdf by e-mail, so this is a good workable solution for the remaining ones that insist on faxing. Also, I can get my faxes on my laptop, anywhere in the world there is internet service.

Anyone want to buy a used fax machine? Cheap!

Check out www.maxemail.com I am a happy customer. efax can go sit on a tack...

robertplattbell

Note that I did not make a type. Maxemail charges PER YEAR what efax wants for a MONTH of service......

Do the math, as they say.....

helen

I had an identical experience to the blogger below. Despite the fact that the customer aggreement for the one-month free eFax trial states that your credit card will not be charged for the first month, they IMMEDIATELY, THAT DAY charged my credit card $26.95. Then, when two weeks later I attempted to cancel my "free" account, the online links to do so would not work. I sent an email to customer service asking that my account be canceled, and received a notice back stating "you recently requested that your eFax number be sent to you and here it is...." I asked for no such thing! Finally, after 3 emails to two different addresses, they sent an email stating that my account was canceled. BUT THEY DIDN'T REFUND THE CREDIT CARD CHARGE!!! I'm still fighting this. Two weeks of free faxes cost me HOURS of lost time.

BLOGGER'S EXPERIENCE:
We try to go to their site, looking for "cancel subscriptions". We search "cancel" and they have 2 links in their help page. But when I clicked on it, it shows nothing (both Firefox and IE 7)
Then we try their web chat. First when I tell the web chat we are cancelling, they give me ANOTHER link for their support chat. Fine. AND THEN, when we try to use their chat, it's broken. It starts to sound fishy to me up to this point...
We then try to call their support line. It takes forever just to go through the phone menus, and then we were put on hold for 20 minutes. Finally, a guy with distinctly Indian accent answered the call. He did not speak English that, I have to guesstimate what he said. I have to basically just keep saying "I just need to cancel my subscription, no thanks." repeatedly to get him stop repeat the scripted answers. Anyway... in the end this support guy said he'd give us a refund, but he'd put us on hold again to talk to the billing department. And finally he claimed the support department will refund us "in a few days". Oh yes, takes less than a day to charge the credit card, but a few days to refund...

Stephanie

A question!! Did anyone get their refunds at all??
It happened to me too! I feel so stupid to be scammed by them! For me, cancelling was much easier, but they didn't do that without CHARGING ME FIRST! I was charged USD26.95 for something I didn't even use. =((( Is there anyway we can take action against them?

And before I terminated the account, the customer service actually asked me to continue the service for two more months "FREE" of charge. Of course, I said I wanted the account to be terminated.

Lloyd Williams

ATTN. I had the same problem that you guys did with cancelation. I have been copying the conversations on the chat page.

Read my conversation below and see how they "trick" you into keeping charges occuring. If you read closely they "copy and paste" these pre-written responses which sound like they are cloing the account but they are not. They only provide you with free trails which then convert to paid services automaticly.

They will do this a million times if you let them.

NOTE: If you want to copy the conversation with them, you have to highlight everything and press CTRL and C buttons together, then open up a word document and paste it. Thats the only way it will work.

**************CONVERSATION*************
Welcome to chat.
The session has been accepted.

{Rep.} Hello, Lloyd. Welcome to j2 Global online support. I am Sharon, your Online Live Support Representative. How may I assist you?
{Lloyd Williams} This is my 3rd time, I want to close my efax account, the 1st time I chated with someone, the 2nd, I sent a support email, and I noticed that after several months I am still being charged

{Rep} I am sorry to hear that you wish to cancel. Could you please provide me with your Fax number and PIN for verification?
{Lloyd Williams} xxx-xxx-xxxx
{Rep} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:

1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Lloyd Williams} 2....I selected this before
{Sharon W.} Lloyd, it is always good to have an alternative faxing service as you may not know when the need for faxing may arise.
{Rep} In the current situation as a special consideration, we will waive off the monthly fee for two months. You can use the fax service without paying any monthly fee for the next two billing cycles. You will only be charged for sending faxes. This way you will be able to keep your local fax number, which will enable you to send and receive any pending faxes with your number.
{Rep} Your eFax account will be credited with $33.90 so that you may utilize our services without being billed our monthly fee for the next two billing cycles.
{Rep} Since you will not be charged any monthly fee for the next two months you may keep the account till then. If at all you find that you need our services during this period, then you will still have the account. If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime.
{Lloyd Williams} I'm sorry...I thought I was clear. PLEASE CANCEL MY ACCOUNT ASAP, I'm tired of the little tricks. Nothing against you. But close my account or I have to call my bank and claim fraud. I no longer want account that includes the TRIAL you are offering me.
{Rep} I can cancel your account but as you have already paid for the month I suggest you to go for the above offer so that you can derive maximum value for the money you have spent for our services.
{Lloyd Williams} I already did this--->>"If however, you still feel that you do not have any use for our services by the end of the two months credit period, then you can always contact us back anytime. "
{Rep} Please be assured you won't be charged any monthly fee for the next two billing cycle and as a good will gesture, I would also provide you with an additional gift usage balance of $10.00 with which you can send up to 100 pages of faxes per page per minute within US and Canada for free along with the monthly credit.
{Rep} During this two months credit period, you can keep this service active and if you use it once in these two months we will be more than happy that we were able to serve you. Please feel free to contact us anytime as we are available 24x7.
{Lloyd Williams} "I still feel I dont want the account"
{Lloyd Williams} This is being recorded:
===========================================
***I pasted our conversation back to the tech here**
===========================================
{Lloyd Williams} so please cancel
{Lloyd Williams} Now
{Sharon W.} o
{Sharon W.} Okay. I will cancel your account immediately.
{Sharon W.} I’m sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{Sharon W.} Is there anything else you would like to have assistance with?
{Lloyd Williams} No, thank you. Please note in your cancelation that this is my last attempt before I make it legal.
{Lloyd Williams} Thank you

END

GaryCT

Thanks everybody, you just saved me from signing up and having to deal with yet another fraudulent company.

Fernando

What a shit service. No transparency with their services...I signed up for the 30 day "free" trial and found out later on that my bank account was charged $39.95...according to eFax it's the activation fee and monthly subscrition. It took me 30 min to cancel the account in their annoying live chat. The more I said "I WANT TO CANCEL MY ACCOUNT", the more they kept trying to keep me. THEY SUCK!!

Gustavo

This is my story. If you guys are willing to take this to legal actions, please let me know

Welcome to chat.
The session has been accepted.

The session has been transferred.

{- Stanley K.} Hello, Gustavo. Welcome to j2 Global online support. I am Stanley, your Online Live Support Representative. How are you doing today?
{Gustavo} i'd like to cancel my account
{- Stanley K.} I am sorry to hear that you wish to cancel. Could you please provide me with your Fax number and PIN for verification.
{Gustavo} xxx-xxx-xxx-
xxxx
{Gustavo} please send a confirmation to my email account gustavonetto@hotmail.com
{- Stanley K.} Thank you for providing your information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation:

1) Moving to another provider
2) Bought a Fax machine
3) Business or role changed
4) Short term project completed
5) Financial reasons
6) Problems with Faxing or Billing
7) Dissatisfied with Quality of service
8) Too Costly
{Gustavo} answer #6, #7 and #8
{- Stanley K.} Thank you for waiting. I have just located and verified your account.
{Gustavo} how long will this take?
{- Stanley K.} Gustavo, Please just to confirm, is it faxing or billing? If it is related to faxing please let me know, whether you need any assisstance to resolve your issue, so that you can use the service. I just need you r permission.
{Gustavo} billing
{- Stanley K.} Please give me a moment.
{- Stanley K.} Will you just elaborate.
{Gustavo} just want to cancel the account....
{Gustavo} Standley... how long will this take?
{- Stanley K.} Gustavo, you are charged for the activation fee of $19.95 and monthly subscription fee of $19.95.
{- Stanley K.} We understand that you currently find it too expensive to pay the monthly fee. In this situation, we will waive the monthly fee for the next two months. This will allow you to use the fax service without a monthly fee for the next two billing cycles.
{- Stanley K.} Your eFax account will be credited with $39.90. You may use our services without being billed the monthly fee for the next two billing cycles.
{- Stanley K.} As you will not be charged the monthly fee for the next two months, you could keep the account till then. If you still feel that you do not have any use for our services by the end of the two months credit period, please feel free to contact us anytime.
{Gustavo} I wish you had done this before I signed up thinking that the 30 first days would be free of charge...i'd appreciate if you can waive the activation fee as well as the monthly subscription fee....now, would you please go ahead and cancel my account?
{- Stanley K.} I understand your concern to discontinue, Since you are our esteemed customer, also, you have already paid for the month, you can retain this number at least till the end of the two months credit offer, as you will not be charged any monthly fee for the next 2 billing cycles.
{- Stanley K.} As a goodwill gesture, for our further association, we would also provide you with an additional gift balance of $10.00 with which you can send up to 100 fax pages for free (per page per minute within US & Canada).
{- Stanley K.} At the end of the 2 months credit period, you can get back to us without any further obligation to stay with us. We are available 24 hours a day and 7 days a week. Please feel free to contact us at any time.
{Gustavo} thank you very much for your goodwill gesture...is my account officially canceled now?
{- Stanley K.} As I said, since you are our esteemed customer, we have the above offer's for you would you like to go for the above offer?
{Gustavo} I WANT YOU TO CANCEL MY ACCOUNT
{- Stanley K.} All right, I will cancel your number immediately.
{- Stanley K.} I'm sorry that you are leaving eFax. At eFax, we are continuously improving our products and services. Please do consider us if your faxing needs should change in the future.
{- Stanley K.} Is there anything else you would like to have assistance with?
{Gustavo} NO
{- Stanley K.} We would appreciate if you could spare a minute in filling the survey form as it would give us your valuable feedback which would help us to improve our services. Here is the link where you can fill the Survey.
http://www.endusersurvey.com/default.asp?project_code=j2cxlc&code=8183
{- Stanley K.} Thank you for contacting j2 Global Online Support, I hope you found our session helpful.
{- Stanley K.} Good-bye and take care.
{Gustavo} please send me a confirmation

nathan wilson

below is the last part of my customer no service conversation after i told them that their "customer service" wasnt any help the next messages followed and i was disconnected in less than three seconds.

those bastards i will be denying the charge with my credit card company instead of waiting for the credit for 30 days.

{Simson H.} Nathan, I would suggest you to contact our Billing department. You can contact them at 1-323-817-3205 24x7.
{Simson H.} Please do not select any option or extension when you call. Please wait for our Customer Service representative to attend your call.
{Simson H.} They would be able to assist you further.
{nathan wilson} i dont consider this online "help" to be "helpful" i called your customer service line and it said to go online, and now you are telling me to call them back, this is not "customer service"
{Simson H.} Nathan, since you have a issue with the refund then I had suggest you to contact the Billing department.
{Simson H.} So you can contact them at 1-323-817-3205 24x7.
{Simson H.} Please do not select any option or extension when you call. Please wait for our Customer Service representative to attend your call.
{Simson H.} I am eagerly awaiting a response from you.
{Simson H.} I have not received a response from you, are you still online?
{Simson H.} Thank you for contacting j2 Global Online Support. I hope you found our assistance helpful.
Good Bye and Good Day.
The user has ended the session.

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